Integrity Commissiion of Jamaica (August 2024 — Present)
Network and Security Engineer
Responsible for the efficient management of the IT network infrastructure and its security including
client, network and systems devices, ensuring optimal uptime and business continuity
- ●Lead and manage the network activities of the organization
- ●Manage a high-performance network infrastructure, including LAN, WLAN, VLANs,
WAN, and VPN solutions, ensuring reliability, security, and scalability for business operations
- ●Implement and enforce robust network security strategies, including firewall policies, intrusion prevention,
EDR, email security and SIEM integration for real-time threat detection and incident response
- ●Manage and support a secure network ecosystem by configuring,
upgrading and maintaining mission-critical infrastructure
- ●Install, configure, and maintain network devices and services
(FortiGate Firewalls, Cisco Routers/Switches, APs/WLCs, and Virtualized systems).
- ●Collaborate with technology vendors and security partners to evaluate
solutions, troubleshoot complex issues, and implement best-fit network/security architectures
- ●Perform troubleshooting in real-time to resolve any issues resulting from changes performed on the network.
- ●Operate, monitor and scan the network for vulnerabilities to assess and eliminate threats.
- ●Continuously optimize the network to enhance performance, capacity, and efficiency.
Digicel Group (January 2023 — August 2024)
TAC/Network Operations and Support Engineer
Provided network support to Digicel’s Business Solutions customers across several regional Caribbean markets.
- ●Operated and monitored L2 and L3 network infrastructures.
- ●Collaborated with support team members to fix network outages, misconfigurations, and complex networking issues, while acting as a central point for managing outages and escalations until resolution, facilitating communication with stakeholders as needed.
- ●Experience directing contractors, fiber and field engineers, in a regional ISP/Telecom environment.
- ●Demonstrated success in building internal tools utilizing automation (Python).
- ●Responsible for performing day-to-day proactive surveillance and analysis of international and domestic networks and infrastructure components to ensure up time.
- ●Performed fault handling and, identifying and responding to faults on any of the DIGICEL networks or infrastructure including liaising with 3rd party suppliers and vendors.
- ●Experience working within a global team and collaborating with cross-functional teams in a fast-paced and dynamic 24/7 environment.
KPMG Jamaica (August 2021 — December 2022)
IT Business Advisor
- ●Evaluated and analyzed IT environments and controls against industry standards (e.g., NIST, ISO, COBIT) to assess security posture and compliance.
- ●Conducted rigorous testing of application controls to ensure their accuracy and reliability.
- ●Contributed to the enhancement of audit methodologies, leading to increased efficiency and accuracy in IT auditing processes.
- ●Collaborated with cross-functional teams to communicate audit findings and provide valuable recommendations for improving IT systems' integrity.
National Commercial Bank (March 2021 — May 2021)
Junior IT Support Engineer
- ●Engineered endpoint security through MDM administration, safeguarding corporate assets and data.
- ●Executed device lifecycle management, including provisioning, security configuration, and compliance monitoring.
- ●Provided rapid-response technical support, troubleshooting and resolving a wide range of IT incidents.
Innovative Corporate Solutions Co. Ltd. (March 2021 — May 2021)
Technical Support
Successfully contributed to the execution of specialized projects assigned by management,
showcasing adaptability and proactive problem-solving skills with various vendor products
- ●Deployed and configured vendor-specific solutions as part of specialized IT projects, delivering on key objectives set by management.
- ●Applied ITIL framework principles to incident, problem, and service request management, enhancing the efficiency of IT service delivery.
- ●Executed user and system administration tasks within Active Directory and Windows Server environments, including account management and access controls.
- ●Upheld information security protocols to protect sensitive corporate data and ensure system integrity across all support activities
The University of the West Indies (September 2018 — May 2019)
Library Systems Assistant
National Health Fund June (2016 — August 2016)
Information Communications Technology
